Frequently Asked Questions

Get ready for a new chapter filled with luxury, gaming, dining and entertainment experiences on the Las Vegas Strip. We can’t wait to welcome you to Hard Rock Las Vegas.

Below are a list of frequently asked questions to reference.

Closure

What will happen to The Mirage following closure?

The property will be closed for construction and the transformation will begin into the highly anticipated Hard Rock Hotel & Casino and Guitar Hotel Las Vegas. The property will be reimagined and developed into a new integrated resort featuring a nearly 700 ft. guitar-shaped hotel prominently in the center of the famous Las Vegas Strip.

Unity by Hard Rock

What happens to my Unity by Hard Rock Tier Credits and Unity Points earned prior to the closing of The Mirage?

The Mirage's closure will not affect your Unity Points and comp balances. Enjoy Members can redeem their credits and points at any participating Hard Rock Cafes, Hotels, and Casinos – anywhere in the world. You will keep your current Unity Card Tier through its listed expiration date. For more information, please contact Unity by Hard Rock Customer Care: Phone 800-374-9000 or https://unity.hardrock.com.
I used my Unity points to book my reservation, and if it is canceled, will my points be returned?

Yes, the points will be returned to your Unity account within 72 hours (3 days).

Gaming

How can I redeem Mirage slot vouchers?

After July 17, 2024, slot vouchers can be redeemed by the expiration date printed on the slot voucher via mail to 3400 S Las Vegas Blvd., Las Vegas, NV 89109. Guests must provide a copy of their identification card if the guest does not have a Unity account with The Mirage. All mail must be postmarked by the expiration date of the voucher.
How can I redeem Mirage chips?

Chips can be redeemed at Treasure Island up to 120 days after July 17, 2024.
How can I access my Win/Loss Statement?

Information about accessing and/or requesting Win/Loss Statements can be found here.
How can I request my W2G/1042S Tax Summary?

Your W2G/1042S Tax Summary can be requested here.
I have a Bet MGM Race and Sports winning ticket or a future wager – how may I collect?

Valid/winning Bet MGM tickets purchased at The Mirage may be redeemed at any participating MGM Sportsbook in Nevada or mailed in for collection. Detailed mailing instructions are listed on the back of the ticket.

Property Reopening

When will Hard Rock Las Vegas open?

The opening of Hard Rock Las Vegas is targeted for the Spring of 2027.
What employment opportunities will Hard Rock Las Vegas provide upon its opening?

Hard Rock Las Vegas is expected to double the current number of jobs at The Mirage for the Las Vegas community, employing close to 7,000 Team Members.

Miscellaneous

I lost an item at The Mirage prior to its closure. How do I file a Lost & Found Claim?

Following the closure of The Mirage on July 17, 2024, guests will have 21 days to claim any items that may be found on property. Any unclaimed items as of August 7, 2024, may be donated or discarded. To file a new claim, please email [email protected]
Where can I direct my questions?

Please email [email protected] or call 702-791-7111 with any questions you have.
How can I obtain a copy of my bill from a past stay at The Mirage?

To receive a copy of your bill, please submit a billing inquiry form using the following link: https://casino.hardrock.com/las-vegas/billing-inquiries.