Frequently Asked Questions

The Mirage's closure will not affect your Unity Points and comp balances. Enjoy  Members can redeem their credits and points at any participating Hard Rock Cafes, Hotels, and Casinos – anywhere in the world. You will keep your current Unity Card Tier through its listed expiration date. For more information, please contact Unity by Hard Rock Customer Care: Phone 800-374-9000 or https://unity.hardrock.com.

Yes, the points will be returned to your Unity account within 72 hours (3 days).

After July 17, 2024, slot vouchers can be redeemed by the expiration date printed on the slot voucher via mail to 3400 S Las Vegas Blvd., Las Vegas, NV 89109. Guests must provide a copy of their identification card if the guest does not have a Unity account with The Mirage. All mail must be postmarked by the expiration date of the voucher.

Mirage chips and tokens are no longer eligible for redemption as the chip redemption period in the Nevada Gaming Regulations has expired.

Information about accessing and/or requesting Win/Loss Statements can be found here.

Your W2G/1042S Tax Summary can be requested here.

Valid/winning Bet MGM tickets purchased at The Mirage may be redeemed at any participating MGM Sportsbook in Nevada or mailed in for collection. Detailed mailing instructions are listed on the back of the ticket.

Hard Rock Las Vegas is targeted to open in the fourth quarter of 2027.

We can't wait to add exceptional talent to the Hard Rock Las Vegas family. Hard Rock Las Vegas is expected to employ close to 7,000 Team Members. Check back in the first quarter of 2026 for information on hiring events and employment opportunities.

To receive a copy of your bill, please submit a billing inquiry form using the following link: https://casino.hardrock.com/las-vegas/billing-inquiries.

Please email [email protected] with any questions you have.