Frequently Asked Questions

Welcome to the Q&A session.

Check out our Frequently Asked Questions. If you don't see an answer to your question here, then shout, shout, let it all out on the form in the Contact Us page. Or, call us at 1-866-502-PLAY (7529) anytime.

Casino

  • How do I get a line of credit?
    You may contact your Casino Host for assistance in opening up a line of credit or apply online.
  • How do I sign up for a Unity by Hard Rock account?
    Joining is fast, free and easy. Stop by the Player's Club with a valid photo ID to sign up. Must be 21 or older. Rack up your Unity by Hard Rock rewards, earn Unity Points and qualify for promotions.

    Go to Unity.HardRock.com to sign up and get the most out of Unity.
  • How can I get a copy of my Win/Loss Statement?

    Guests can obtain their Win/Loss Statements by one of the following ways:

    1. Visit the Player’s Club with valid ID.
    2. Log In to your Unity™ by Hard Rock account and request your Win/Loss statement.
    3. Call Customer Care at (954) 327-7625.
  • Does the casino offer sports betting?
    Seminole Hard Rock Hotel & Casino Hollywood is celebrating “A New Era in Florida Gaming” with the launch of craps, roulette and retail sports betting at all six Seminole Casinos. Mobile sports betting is also available to players located throughout Florida. The introduction of the new games is a historic milestone that immediately puts Florida in the same league with the world’s great gaming destinations.
     
    Seminole Hard Rock Hotel & Casino Hollywood offers 10 craps tables and 20 roulette tables on its casino floor. In addition, dozens of retail sports betting locations can be found throughout the property, including both electronic kiosks and kiosks with live sports betting agents.

Hotel

  • What time is check-in and check-out?
    Check-in starts at 4PM ET. Check-out is at 11AM ET.
  • Can I request early check-in?
    Yes. Early check-in may be requested and will be accommodated if available.
  • Do you allow pets?
    Yes. We accept dogs up to 40 pounds on property. A $100 non-refundable fee will apply for hotel guests. Read our pet policy. There is a pet area located outside at the bus lobby entrance.
  • Do you have a resort fee?
    Yes. Daily resort fee of $45 includes:
    • Access to Resort Pools (The Guitar Hotel, Hard Rock Hotel & Lagoon Complex)
    • Complimentary pool towels
    • Two bottles of water daily
    • Daily access to Fitness Center (2 people)
    • Complimentary Self-Parking (Seminole Way Garage, Lucky Street Garage & Winners Way Garage)
    • Complimentary Electric Vehicle Charging Stations
    • Access to Sound of Your Stay, Hard Rock’s signature in-room music amenity offers a unique audio experience to guests in three inspiring ways: tracks® (playlists), picks® (Fender Guitar) and wax® (vinyl record player) - *available upon request
    • Access to Rock Om yoga kit with Manduka PROlite yoga mat and yoga videos available on in-room TV channels for an in-room mindfulness experience - *available upon request
    • Complimentary High-Speed Wi-Fi
    • Unlimited local calls
    *All X and Icon Unity™ by Hard Rock members will have their daily resort fee waived.
  • Do you place a hold for a security deposit on my credit card at check-in?
    Yes. We hold a $100 security deposit per night on the credit card provided at check-in for incidental charges. The hold will be released at check-out provided there were no charges billed back to the room.
  • Do you offer Wi-Fi?
    Yes. We offer complimentary Wi-Fi for all hotel guests.
  • Do you allow smoking in hotel rooms?
    Our hotel offers both smoking optional and non-smoking floors. We will always do our best to accommodate our guest’s smoking preferences however these requests are non-guaranteed and based on availability at the time of check-in.
  • Do you offer complimentary parking?
    Yes. We have complimentary parking located on property at Lucky Street Garage, Winner’s Way Garage and Seminole Way Garage. Valet parking is also available at a charge of $35 for overnight guests. Valet will charge $40 for event parking on all Hard Rock Live event nights. Daily rate is $30. XCARD members will receive complimentary parking.
  • Do you have a day pass for the pools?
    The pool is available to hotel guests only. Cabanas are now available 7 days a week for rent and are based on availability. Reservations are required and may be made by calling (866) 502-7529.
  • Do I need to be a hotel guest to use the pools at the hotels?
    The pool and gardens area is available only to registered guests of the hotels. The presence of a parent or legal guardian for children under 18 years of age is required.
  • Does the hotel offer babysitting/nanny services?
    Yes. Babysitting services can be arranged by contacting the Concierge Desk.
  • Does housekeeping provide daily service and turndown service?
    Please note that housekeeping daily service and turndown service will not be available during your stay. Should you require bags, or linens, we will have these available to you upon request.

Entertainment

Donations

Other

  • Do you offer shuttle or transportation services?
    Yes. We work with Corporate Coaches to accommodate transportation needs. Please contact the Concierge for assistance at (954) 327-7673. Taxis are also on site 24/7 in the Valet entrance. For more information, visit here.
  • Does your facility offer wheelchairs?
    Yes. We offer complimentary wheelchairs based on availability. If you require a motorized scooter, please contact the Concierge by calling (954) 327-7473 with 24 hours notice to allow for delivery. Charges will apply.