Hotel Policies

• Access to Resort Pools
• Complimentary Pool Towels
• Sunblock & bottled waters poolside
• Two bottles of water daily
• Access to Fitness Center (2 People)
• Self-Parking (Draper Place Garage, Lucky Street Garage, Orient Road Garage, Winners Way Garage)
• Electric Vehicle Charging Stations, based on availability
• Access to Sound of Your Stay, Hard Rock’s signature in-room music amenity offers a unique audio experience to guests in three inspiring ways: tracks® (playlists), picks® (Fender Guitar) and wax® (vinyl record player) - *available upon request
• Access to Rock Om yoga kit with Manduka PROlite yoga mat and yoga videos available on in-room TV channels for an in-room mindfulness experience - *available upon request
• High-Speed Wi-Fi
• Unlimited Local Calls
• Concierge services
• In-Room Safe
• In-Room Coffee
• Pool chaise loungers & towel service
• In-Room Refrigerator
• In-Room TV Streaming & Casting Services
• All X & Icon Unity™ by Hard Rock members will have their daily resort fee waived.

Outside liquor used to make mixed drinks will not be allowed into the hotel.

Guests staying in a complimentary room will be assessed a $100 fee for not cancelling their reservation within 24 hours of arrival. Complimentary reservations are subject to cancellation at 9PM on night of arrival unless the front desk is notified of a late arrival.

Check-in begins at 4:00 p.m. EST and check-out is at 11:00 a.m. EST. Express check-out through your email, room phone, television or with one of our Front Desk representative. An additional full day rate will be charged to guests staying past the standard check-out time

Connecting rooms are available upon request. Any guest may request connecting rooms, but these requests are not guaranteed and are based on availability.

A credit card is required at the time of check-in. We will authorize the credit card on file for $100.00 per night at the time of check-in to cover security deposit, as well as any impending incidentals being billed to your hotel room. Any unused amounts will be released at the time of check-out. Based on your financial institution, your credit or debit card may experience extended hold times.

Additional deep cleaning fees may be assessed after check-out if deemed necessary by housekeeping department. In cases of abuse or misuse of hotel rooms, additional fees may apply. The guest will be responsible for all charges related to deep cleaning of room.

Any guest can request an early check-in, however these requests are based on availability. If your accommodations are not ready upon arrival our Bell Staff will be happy to hold your belongings until your hotel room becomes available.

Free self-parking is available 24/7 for all guests in Lucky Street Garage, Winner's Way Garage, Draper Place Garage, Orient Road Garage and the surface parking lot.

We provide accessible rooms with the following features: hearing impaired rooms and physical impaired rooms. Please request if necessary at the time of booking to ensure room is available on your arrival date

Late check-out requests are taken the night before departure date, based on availability and subject to late check-out fees. If late check-out is not taken our Bell Staff will gladly hold your belongings until you choose to depart.

We accept Visa, MasterCard, American Express, Discover, Diners and JCB. We also accept Cash, Traveler's Checks, and Unity Points earned through your Unity by Hard Rock account.

All rates are based on a single or double occupancy. Each additional guest is $30.00 per person, per night. Up to a maximum of four (4) guests per room.

Each room is equipped with a refrigerator at no charge.

Requested room types may not be available during certain visits. We will do our best to try and accommodate everyone's request. Please speak to the Front Desk upon your arrival.

Our hotel offers both smoking optional and non-smoking floors. We will always do our best to accommodate our guest's smoking preferences however these requests are non-guaranteed and based on availability at the time of check-in. A non-refundable $400.00 cleaning fee will be assessed to any guests smoking in non-smoking rooms.

Uber, Lyft and Taxi are welcome. Drop-off and pick-up location at the north casino/valet entrance of the Porte-cochère off of Orient Road.

Reservations for guests under the age of 21 will not be honored. A valid, government issued photo ID (driver's license, passport, military ID) will be required at the time of check-in.

• $30.00 for short-term parking (under 12 hours)
• $35.00 for long-term parking (over 12 hours)
• $40.00 for oversized vehicle

Wi-Fi Access is available and free to all guests. Enjoy in your hotel room and in the lobby, restaurants, lounges and common areas.