Frequently Asked Questions

Check our frequently asked questions below to find answers to some of our most common inquiries. If you can’t find the answer to your question here, please contact us. We will be happy to assist you.

Casino

  • How do I get a line of credit?
    You may contact your Casino Host for assistance in opening up a line of credit or apply online.
  • Does the casino offer sports betting?

    The Seminole Tribe of Florida is celebrating “A New Era in Florida Gaming” with the launch of craps, roulette and retail sports betting at all six Seminole Casinos. Mobile sports betting is also available to players located throughout Florida. The introduction of the new games is a historic milestone that immediately puts Florida in the same league with the world’s great gaming destinations.

    Visit Hard Rock Bet for the most up-to-date information and complete details.

Unity by Hard Rock

  • How do I sign up for a Unity by Hard Rock account?
    Joining is fast, free and easy. Stop by the Player's Club with a valid photo ID to sign up. Must be 21 or older.  Rack up your Unity by Hard Rock rewards, earn Unity Points and qualify for promotions.

    Go to Unity.HardRock.com to sign up and get the most out of Unity by Hard Rock.
  • How do I request my Win/Loss Statement?
    Guests can obtain their Win/Loss Statements by one of the following ways:
    1. Visit the Player’s Club with valid photo ID.
    2. Log in to your Unity™ by Hard Rock account.
    3. Call Customer Care at (863) 467-9998.

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