Frequently Asked Questions

Check our frequently asked questions below to find answers to some of our most common inquiries. If you can't find the answer to your question here, please contact us. We will be happy to assist you.

Casino

  • How do I get a line of credit?
    You may contact your Casino Host for assistance in opening up a line of credit or apply online.
  • Does the casino offer sports betting?

    The Seminole Tribe of Florida is celebrating “A New Era in Florida Gaming” with the launch of craps, roulette and retail sports betting at all six Seminole Casinos. Mobile sports betting is also available to players located throughout Florida. The introduction of the new games is a historic milestone that immediately puts Florida in the same league with the world’s great gaming destinations.

    Visit Hard Rock Bet for the most up-to-date information and complete details.

Hotel

  • What time is check-in and check-out?
    Check-in starts at 4PM ET. Check-out is at 11AM ET.
  • Can I request early check-in?
    Yes. Early check-in may be requested and will be accommodated if available. Guest rooms are based on daily occupancy and cannot be guaranteed until 4PM ET.
  • Do you allow pets?
    Yes. We accept dogs up to 40 pounds on property. A $100 non-refundable fee will apply for hotel guests.
  • Do you have a resort fee?
    No. There is no resort fee at Seminole Casino Hotel Immokalee.
  • Do you place a hold for a security deposit on my credit card at check-in?
    Yes. We hold a $100 security deposit per night on the credit card provided at check-in for incidental charges. The hold will be released at check-out provided there were no charges billed back to the room.
  • Do you offer Wi-Fi?
    Yes. We offer complimentary Wi-Fi for all hotel guests.
  • Do you allow smoking in hotel rooms?
    Our hotel is 100% non-smoking. However, smoking is allowed at the hotel pool and throughout the casino.
  • Do you offer complimentary parking?
    Yes. We have complimentary parking located on-property. Valet parking is also available at a charge of $10 for overnight guests. Discounts are available for Seminole Wild Card members. If you are not a Seminole Wild Card member, you may sign up at SeminoleWildCard.com -- it's fast, easy and free.
  • Does the hotel have a fitness center?
    Yes. Stay fit with 24-hour complimentary access to the Seminole Casino Hotel Fitness Studio, located on the lobby level. Equipment includes LifeFitness® cross-trainer, treadmill, upright cycle, recumbent bike, dual-adjustable pulley, and dumbbell sets from 5 to 50 pounds. Guests younger than 18 years old must be accompanied by a parent or guardian. Hotel key card access is required.
  • Do I need to be a hotel guest to use the pool?
    The pool is available to registered guests of the hotel. The presence of a parent or legal guardian for children under 18 years of age is required. Chickee Huts are available for rent and are based on availability. Reservations are required and may be made at the front desk.

Unity by Hard Rock

  • How do I sign up for a Unity by Hard Rock account?

    Joining is fast, free and easy. Stop by the Player's Club with a valid photo ID to sign up. Must be 21 or older. Rack up your Unity by Hard Rock rewards, earn Unity Points and qualify for promotions.

    Go to Unity.HardRock.com to sign up and get the most out of Unity by Hard Rock.

  • How do I request my Win/Loss Statement?
    Guests can obtain their Win/Loss Statements by one of the following ways:
    1. Visit the Player’s Club with valid photo ID.
    2. Log in to your Unity™ by Hard Rock account.
    3. Call Customer Care at 1-800-218-0007.

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