Entertainment

Cancelled Shows

Tickets for all canceled shows will be refunded at point of purchase. If the tickets were purchased online through Ticketmaster, this will be done automatically by Ticketmaster and no action is required. If the tickets were purchased at the Casino Cashier, you can receive your refund by visiting the cashier during normal business hours. You must have your ticket and original credit card used to purchase your ticket when requesting a refund.

Postponed Shows

For events that have been postponed, the original tickets will automatically be valid for the new date. Once announced, if you cannot attend the new date, the ticket purchaser has 30 days to request a refund. The sale will be considered final 30 days after the announcement. The same refund process for canceled shows noted above should be followed within the refund window. Ticketmaster will not automatically process a refund for a postponed show. You must contact Ticketmaster directly within the 30 day window after announcement.

Note: Questions regarding tickets purchased anywhere other than Ticketmaster or Casino Cashier should be directed to the company/marketplace where you purchased the tickets. Seminole Casino Hotel Immokalee is not responsible for tickets purchased through unauthorized resellers.

Check out our Frequently Asked Questions for Seminole Casino Hotel including ticketing information, arrivals, on-site experience, "Device Free" policy and venue policies.

 

The following are not allowed in the facility:

• Weapons (firearm, pocket knives, toy weapons, pepper spray, fireworks)
• Drugs or drug paraphernalia, illegal substance or E-Cigs
• Backpacks, camelbacks, bota bags, large purses/bags (anything over 10"x10")
• Massagers, laser pointers, LED gloves, LED microlights
• Masks, large chains or spiked jewelry
• Glass, cans, cups, coolers or flasks
• Pets
• Stickers or fliers Balloons, balls, inflatable balls or frisbees
• Tents, large umbrellas, chairs, blankets 
• Professional recording equipment (photo, video or audio)
• Professional video cameras, gopros or selfie sticks
• Drones
• Crowd surfing or shoulder-riding 

 

Note: Grills and/or fireworks may NOT be brought into the parking lots.

For the safety of all guests, concert-goers may be subject to search.

 

Acceptable Items:

• Small bags & purses (maximum 10"x10")
• Non-professional flash/still cameras
• Cell Phones
• Hats
• Sealed/wrapped tampons
• Earplugs
• Sealed chapstick and lip gloss
• Sunglasses
• Panchos 
• Chairs (only allowed for certain open festivals/concerts)

 

Smoking Policy

• Smoking is NOT permitted in the Seminole Center. A designated smoking area is provided outside the venue.