Hard Rock Atlantic City Support | Call, FAQs & Contact Us

We’re Here to Help

Whatever you need, we’re here to assist. Choose the option that works best for you: Call us and talk to our team members, send a message, or explore quick resources and answers.

Before You Contact Us

Here are quick answers to the questions we get most. These may help before you reach out.

  • Pets are not allowed anywhere on Hard Rock Hotel & Casino Atlantic City property. Service animals, which are individually trained to do work or perform tasks related to the handler with a disability, are permitted. Please alert the agent at the time of your hotel reservation and inform the hotel at the time of check-in to receive the information pertaining to service animals.

  • The pool is located on the 4th floor of the South Tower.

    The Hours of Operation for the Pool Area are 10AM to 6PM daily.

    Children must be accompanied by an adult. Children in diapers are to wear swim diapers that may be purchased on site.

    Pool toys including balls, rings, water guns, or noodles are strictly prohibited.

    Furthermore, jumping in the pool will not be allowed. Please review the pool guidelines.

  • Show us your premium card from select casinos and we'll upgrade your Unity Card tier. Tier Match is only valid for new or inactive members. Inactive members must have 24 months of no casino activity.

  • You can join Unity for free by enrolling online or visiting any Unity desk on property.

    After signing up, you can begin earning rewards on hotel stays, dining, gaming, and entertainment right away.

  • Yes. Self-parking and valet are available at posted rates. Rates may change based on events or peak periods. Please note the self-parking garage has a maximum vehicle height of 6’4”.

Phones

By Phone (within the U.S.)
+1 (609) 449-1000

By Phone (international)
+1 (833) 448-8436

Mail

1000 Boardwalk
Atlantic City, NJ 08401